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13-Oct-2019 01:57

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A consolidated service desk (CSD) is an effective and integrated technical platform that is capable of executing multiple service desks from one system.It is considered as a single point of contact for end users for providing multiple services, and is also the source for automation in the case of processes involving workflow.For a smooth collaboration between the service desk teams, you need a shared vocabulary.When describing your services, do you talk about tickets, calls or incidents?If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops.We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.This helps in overall improvement of customer requests and processes involved.

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Onsite workshops offer an easy way to accelerate your project.The management team can be advised on the whole strategy rather than small sections of the business needs.